Research papers on conflict resolution

If the causes are eliminated, no future outbreaks of conflict behavior are to be expected. One example is the clearing up of a misunderstanding leading to conflict behavior.

Another example is the misperception of a conflict constellation by the parties. A classical story used in the literature on mediation may illustrate this.

Conflict Resolution: Selected full-text books and articles

Two sisters quarrel over a lemon until the mother joins in and finds out that one of the sisters wants the juice while the other one wants the peel for baking a cake Amy Perceived conflict turns out to be no conflict in the first meaning outlined above, although there was conflict behavior. We can thus assume that such a solution is stable. Second, a less ambitious notion of conflict resolution aims at the termination of destructive conflict behavior. There are basically two ways of achieving this. First, the parties in conflict can voluntarily come to an agreement they can live with.

The conflict is settled. However, there remains a problem of implementation and compliance, as there may be incentives to deviate from the agreement. The solution is thus not stable; the conflict behavior may break out again. Examples of this kind of termination are decisions taken by the winner of a war or by the superior party in a hierarchical setting.

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Conflict Resolution

There will usually be winners and losers in such a situation. The solution is less stable than in the case of voluntary agreement discussed above, because the inferior parties will be dissatisfied with it. Modern societies have developed sophisticated mechanisms for the resolution of conflict. These mechanisms include:. There are many different models of ADR — negotiation, moderation, conciliation, mediation, round tables, policy dialogues, consensus conferences, planning cells, participatory technology assessment, deliberative discourse, just to name a few.

Four elements are constitutive of ADR procedures, although they are not all present in each model.

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The hope is that conflict can be eliminated altogether or at least in some aspects. Second, they are consensus-based and aimed at win—win solutions.

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Nobody should be worse off after an agreement has been found, so there are no losers. Third, many of them include the presence of a neutral third party in various roles, as a moderator, mediator, or arbitrator. This contributes to the objectivity, impartiality, and, thus, acceptability of the solution. Finally, most ADR models are based on enhanced participation; that is, not only elected representatives but all stakeholders, or even all citizens, should have a chance to take part in the procedure. These four elements imply an ambitious notion of conflict resolution: if possible, the mechanisms should lead to the complete elimination of the conflict; if this is not the case, they should produce an agreement that is as stable as possible.

Any attempt to resolve a conflict or to terminate conflict behavior will usually be accompanied by some communication — which need not necessarily contribute to the resolution. There are three functions for communication in dispute settlement. First, it provides information on facts related to the object of conflict and information on the values, goals, interests, beliefs, and emotions of the parties.

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Second, communication takes the form of bargaining such as demands, offers, threats, and concessions signaling the willingness of the parties to agree to a compromise. Third, it can take the form of arguing. Two abstract models of communicative conflict resolution have become especially influential: the Harvard concept of negotiation Fisher et al.

The Harvard concept proposes four principles for objective negotiation. First, the parties shall learn to distinguish between the substantial problem and the emotional aspects of the conflict. Second, the parties shall concentrate on their interests, not on positions. Third, the parties shall develop options advantageous for both sides. Fourth, neutral criteria shall be applied in order to find a fair solution.

International Journal of Conflict Management

These rules imply that the parties should not sacrifice their interests but try to find a fair compromise. The third and fourth rules ask for the search for information and for argumentation and justification. The hope is that the parties find a solution that is welfare-enhancing win—win and fair. Work-in-Progress Reports or Proposals for Future Research: Incomplete research or ideas for future research in order to generate discussion and feedback in any of related areas.

Reports on Issues Related to the conference topics: Reports related to innovative techniques or research related to any of the topic areas listed bellow or related areas.


Notification on acceptance is sent within 7 days after the submissions has been received. Zahid Anwar - University of Peshawar [Pakistan]. Encourage a live discussion regarding the presented topic and network with other researchers and academics in the field of education and related areas, from around the globe. Participants will watch either your recorded presentation or will be following it trough a live stream. They will be able to ask the questions either in a real time trough the internet connection or may fill in the reflection forms which we will be mailing back to you, if requested.